Can Cloutly protect me against negative reviews?
Cloutly does not engage in review gating (learn more here), but can still protect you from bad reviews
If you're worried about negative reviews, Cloutly does include a Google-compliant opportunity for customers to provide you with offline feedback. We do this by including a button below the review links in each campaign message that says "Need help? Contact us directly".
When clicked, this button opens a feedback form and allows the customer to ask you for help or provide you with direct feedback (before their issue results in a bad review).
Once completed, this feedback is immediately routed to your Reviews Inbox and you will receive an email + dashboard alert.
If you're worried about negative reviews, Cloutly does include a Google-compliant opportunity for customers to provide you with offline feedback. We do this by including a button below the review links in each campaign message that says "Need help? Contact us directly".
When clicked, this button opens a feedback form and allows the customer to ask you for help or provide you with direct feedback (before their issue results in a bad review).
Once completed, this feedback is immediately routed to your Reviews Inbox and you will receive an email + dashboard alert.
Updated on: 06/02/2023
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