Important - Meta Business Portfolio notice

If your Facebook Page is connected to a Meta Business Portfolio, you must ensure the following steps are done. Otherwise you may not be able to see your Facebook page when connecting it into Cloutly.

How do I tell?

If you click here, you can log in and see your Facebook page, this guide is relevant to you!
Meta Business Suite

IMPORTANT!!

- If you have a Managed By Meta Account, follow these instructions.
- If you DO NOT have Managed by Meta Account and only a Login with Facebook account, you may encounter issues with connecting your Facebook Page. TLDR; many other sites are affected by this change at Meta. and here

1 - Add user account to Meta Business Portfolio

https://business.facebook.com/settings/people

Go to: Users > People & ensure account is "active"

- This account will need to create a Meta Profile using an existing Facebook profile.
- In other words, you might use your personal FB profile to create a Meta Profile with company email. The company email account is the one that needs to be active.

WARNING: Cloutly connection may not work if you are not assigned to top level Meta Business Portfolio.

2 - Ensure your user account is added to each Page.

https://business.facebook.com/settings/pages

Go to: Accounts > Page & click "Assign People"

- Ensure the Meta Profile is added to each page.

WARNING: Cloutly connection may not work if you are not assigned to top level Meta Business Portfolio.

3 - Reconnect FB Settings with Cloutly

- Ensure to click "Edit Settings" when connecting with Cloutly so you are giving permission for each Page.
- It's easy to miss this setting.

3a - It's important to connect the Meta "Business"

3b - Then connect the Facebook "Page"

Updated on: 20/05/2024