Connect your Facebook/Meta account
Important - Meta Business Portfolio notice
If your Facebook Page is connected to a Meta Business Portfolio, you must ensure the following steps are done. Otherwise you may not be able to see your Facebook page when connecting it into Cloutly.
How do I tell?
If you click here, you can log in and see your Facebook page, this guide is relevant to you!
Meta Business Suite
IMPORTANT!!
- If you have a Managed By Meta Account, follow these instructions.
- If you DO NOT have Managed by Meta Account and only a Login with Facebook account, you may encounter issues with connecting your Facebook Page. TLDR; many other sites are affected by this change at Meta. and here
![](https://storage.crisp.chat/users/helpdesk/website/a287a8df2311c800/screenshot-2024-05-20-at-18022_1yknq9b.png)
1 - Add user account to Meta Business Portfolio
https://business.facebook.com/settings/people
Go to: Users > People & ensure account is "active"
- This account will need to create a Meta Profile using an existing Facebook profile.
- In other words, you might use your personal FB profile to create a Meta Profile with company email. The company email account is the one that needs to be active.
WARNING: Cloutly connection may not work if you are not assigned to top level Meta Business Portfolio.
![](https://storage.crisp.chat/users/helpdesk/website/a287a8df2311c800/fbpic1_1khhz22.png)
2 - Ensure your user account is added to each Page.
https://business.facebook.com/settings/pages
Go to: Accounts > Page & click "Assign People"
- Ensure the Meta Profile is added to each page.
WARNING: Cloutly connection may not work if you are not assigned to top level Meta Business Portfolio.
![](https://storage.crisp.chat/users/helpdesk/website/a287a8df2311c800/fbpic2_cd3hov.png)
3 - Reconnect FB Settings with Cloutly
- Ensure to click "Edit Settings" when connecting with Cloutly so you are giving permission for each Page.
- It's easy to miss this setting.
![](https://storage.crisp.chat/users/helpdesk/website/a287a8df2311c800/fbpic3_f0omhr.png)
3a - It's important to connect the Meta "Business"
![](https://storage.crisp.chat/users/helpdesk/website/a287a8df2311c800/fbpic4_1lj4sng.png)
3b - Then connect the Facebook "Page"
![](https://storage.crisp.chat/users/helpdesk/website/a287a8df2311c800/fbpic5_maf61r.png)
Updated on: 20/05/2024
Thank you!